Free delivery on ALL purchases

Woodlands Terms and Conditions for Delivery

Woodlands Delivery Terms and Conditions

FREE delivery:

Where you see the ‘FREE’ delivery logo we will endeavour to deliver the item to you within the number of working days as stated for that individual product. Whilst every effort will be made to meet this lead-time delivery dates cannot be guaranteed and can vary to be both later as well as earlier than this guide time. There will be no delivery charge for this service providing you are based within the stated free delivery postcode zone.

FAST delivery:

Where you see the ‘FAST’ delivery logo we will endeavour to deliver the item to you within the number of working days as stated for that individual product.
Whilst every effort will be made to meet this lead-time  we cannot be liable or responsible for any failure to perform, or delay in performance of any of our contracted obligations that is caused by events outside of our reasonable control (Force Majeure Event).There will be a small delivery charge for this service.

Delivery

The delivery availability along with any added costs are shown on the 3 maps shown at the end of these terms and conditions. There is one map for each of the following

  1. Zones for delivery of Playhouses and sheds, excluding Flex Apex sheds
  2. Zones for delivery of  Flex Apex sheds
  3. Zones for delivery of Log Cabins

Our suppliers make every effort to deliver goods within the published estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed.

Estimated delivery dates (given in working days) are not part of the contract between us and the buyer, and we shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

 Delivery (Excluding Flex Apex and Greenhouses)

  1. We provide estimated working day lead times for delivery. However, these timescales are not a maximum or guaranteed time in which the delivery will take place.
  2. When your product is ready for delivery and the delivery is then scheduled, you will be contacted by our supplier to book the delivery with you via email or telephone.
  3. At this time you will receive your confirmed delivery date and estimated two-hour arrival timeslot.
  4. We make every effort to deliver goods within a reasonable variance of the published estimated timescales; however, extended delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed.
  5. Estimated delivery dates are not part of the contract between us and the buyer, and we shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
  6. Unless otherwise agreed in writing by the purchaser and us, the delivery of goods will take place at the delivery address you have specified in the order.
  7. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for.
  8. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them.
  9. Providing that our supplier delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and we will not be liable to you for any subsequent claim of non-delivery.
  10. We do not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods).
  11. The quantity or content of any consignment of goods or components of a good that are recorded by our supplier upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary.
  12. We reserve the right to suspend future deliveries of goods and cancel any contracts with you if you:
  13. have a bankruptcy order made against you or make an arrangement or composition with your creditors;
  14. convene a meeting of creditors or enter into liquidation.
  15. We reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and us.
    1. If a delivery is made and nobody is there to sign for the product, unless a pre-agreement has been signed allowing us to leave the product without a signature upon arrival, the product may be left in a secure location within the boundary of your property where possible.
    2. If it is not possible to leave the delivery safely, the product will be returned to base, awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re-transported.
  16. For some of our products, such as log cabins and certain other large garden buildings, it is your responsibility to ensure someone is available to assist in the off loading of these goods upon arrival. This person must be fit and capable of lifting items of up to 25kg in weight as we may only send one delivery driver and some components can weigh up to 50kg. The largest size of Shed panel we deliver is 10ft and the largest Cabin pack is 20ft so if you are restricted for access, it may be advisable to consult us for further information.
  17. The delivery driver will not assist with carrying any components through your property. Unless expressly stated, we assume that the purchaser will be available for delivery at any time with prior notice.
  18. We request that the purchaser provides information relating to any narrow lanes, narrow or low bridges, weight restrictions, or similar vehicle restrictions on the available routes to access the delivery address.
  19. We require notification of any parking/stopping restrictions at the delivery address in advance of delivery.
  20. If our vehicle cannot reach your property, the goods may be left at the nearest accessible point
  21. If your order contains multiple building types these may not be delivered together due to the type of delivery vehicle required to transport them.

 Actual delivery of our Sheds:

  1. Delivery is kerbside only unless discussed and agreed as otherwise prior to delivery. You will need an appropriate space as close to your kerbside as possible for our driver to deliver to.
  2. Garden Sheds and most garden buildings are delivered in single panels and unloaded by hand on arrival.
  3. Movement of delivered goods beyond kerbside is the responsibility of the customer unless discussed and agreed as otherwise prior to delivery. In any case, movement of the panels beyond kerbside is at the driver's discretion and the driver will need to assess access on arrival in order to ensure that he can safely move the panels to any requested location beyond kerbside.
  4. The driver will not carry panels through your property as he is not insured to do so.
  5. If there is a problem with any component you have received or if something is missing, please email the office and confirm the issue with photographs where applicable.

Actual delivery of Log Cabins:

 All log cabins are delivered kerbside only.

  1. We request that you leave a free space as close to the kerbside as possible for the driver to leave the building.
  2. Movement of delivered goods beyond kerbside is the responsibility of the customer.
  3. If possible, please ensure there are no obstacles, such as your (or your neighbours’) vehicle, that could impede the unloading on the delivery day.
  4. Please advise us beforehand if there any overhead obstacles such as overhang trees or telephone cables that could impede the unloading on the delivery day. 
  5. If there is a problem with any component you have received or if something is missing, please email the office and confirm with photographs where applicable.
  6. If an attempted delivery is made but cannot be completed as a result of the purchaser failing to meet the terms of delivery including but not limited to there being no-one present and capable to assist our driver, no access to or stopping at the delivery address, or no suitable location in which to leave the delivery, the building(s) will be returned to base and the purchaser will be liable for all costs associated with a second attempted delivery. We cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage or assembly of any of our products.

Zones for delivery of Playhouses and sheds, excluding Flex Apex sheds

 
FREE Postcode Areas INCLUDED within this delivery area:

AL St. Albans, B Birmingham, BA Bath, BB Blackburn, BD Bradford, BH Bournemouth, BL Bolton, BN Brighton, BR Bromley, BS Bristol, CA Carlisle, CB Cambridge, CF Cardiff, CH Chester, CM Chelmsford, CO Colchester, CR Croydon, CT Canterbury, CV Coventry, CW Crewe, DA Dartford, DE Derby, *DG Dumfries (DG1-8, 10-16), DH Durham, DL Darlington, DN Doncaster, DY Dudley, E London East, EC London East Central, EH Edinburgh, EN Enfield, *FK Falkirk (FK1-6), FY Blackpool, *G Glasgow (G1-5, 11-15, 20-23, 31-34, 40-46, 51-62, 64-82), GL Gloucester, GU Guilford, HA Harrow, HD Huddersfield, HG Harrogate, HP Hemel Hempstead, HR Hereford, HU Hull, HX Halifax, IG Ilford, IP Ipswich, KA Kilmarnock, KT Kingston upon Thames, L Liverpool, LA Lancaster, LD Llandrindod, LE Leicester, LL Llandudno, LN Lincoln, LS Leeds, LU Luton, M Manchester, ME Medway, MK Milton Keynes, ML Motherwell, N London North, NE Newcastle, NG Nottingham, NN Northampton, NP Newport, NR Norwich, NW London North West, OL Oldham, OX Oxford, *PA Paisley (PA1-19), PE Peterborough, *PO Portsmouth (mainland), PR Preston, RG Reading, RH Redhill, RM Romford, S Sheffield, SE London South East, SG Stevenage, SK Stockport, SL Slough, SM Sutton, SN Swindon, SO Southampton, SP Salisbury, SR Sunderland, SS Southend on Sea, ST Stoke on Trent, SW London South West, SY Shrewsbury, TA Taunton, TD Galashiels, TF Telford, TN Tonbridge, TS Cleveland, TW Twickenham, UB Southall, W London West, WA Warrington, WC London West Central, WD Watford, WF Wakefield, WN Wigan, WR Worcester, WS Walsall, WV Wolverhampton, YO York.

CHARGEABLE Postcode Areas INCLUDED within this area - CURRENTLY £30 DELIVERY (SHEDS)

*DG Dumfries (DG9), *DT Dorchester (DT9-11), *EX Exeter (EX1-16, 24), *FK Falkirk (FK7-13), *G Glasgow (G63, 83, 84), *KY Kirkaldy (KY3-4, 11-12), *PL Plymouth (PL1-9, 21), *TQ Torquay (TQ1-7, 9-12).

Postcode Areas EXCLUDED within this area:

AB Aberdeen, DD Dundee, *DT Dorchester (DT1-8), *EX Exeter (EX17-23, 31-39), *FK Falkirk (FK14-21), IV Inverness, KW Kirkwall, *KY Kirkaldy (KY1-2, 5-10, 13-16), *PA Paisley (PA20-78), PH Perth, *PL Plymouth (PL10-20, 22-35), *PO Isle Of Wight (offshore), SA Swansea, *TQ Torquay (TQ8, 13), TR Truro.

Zones for delivery of  Flex Apex sheds

 FREE Postcode Areas INCLUDED within this delivery area:

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA, KT, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, *PA (PA1-19), PE, *PO (mainland), PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO.


Postcode Areas EXCLUDED within this area:

AB, DT, IV, KW, *PA (PA20-78), PH, PL, *PO (offshore), SA, TQ, TR.

 

Zones for delivery of Log Cabins

 

 

FREE Postcode Areas INCLUDED within this delivery area:
AL St. Albans, B Birmingham, BA Bath, BB Blackburn, BD Bradford, BH Bournemouth, BL Bolton, BN Brighton, BR Bromley, BS Bristol, CA Carlisle, CB Cambridge, CF Cardiff, CH Chester, CM Chelmsford, CO Colchester, CR Croydon, CT Canterbury, CV Coventry, CW Crewe, DA Dartford, DE Derby, *DG Dumfries (DG1-8, 10-16), DH Durham, DL Darlington, DN Doncaster, DY Dudley, E London East, EC London East Central, EH Edinburgh, EN Enfield, *FK Falkirk (FK1-6), FY Blackpool, *G Glasgow (G1-5, 11-15, 20-23, 31-34, 40-46, 51-62, 64-82), GL Gloucester, GU Guilford, HA Harrow, HD Huddersfield, HG Harrogate, HP Hemel Hempstead, HR Hereford, HU Hull, HX Halifax, IG Ilford, IP Ipswich, KA Kilmarnock, KT Kingston upon Thames, L Liverpool, LA Lancaster, LD Llandrindod, LE Leicester, LL Llandudno, LN Lincoln, LS Leeds, LU Luton, M Manchester, ME Medway, MK Milton Keynes, ML Motherwell, N London North, NE Newcastle, NG Nottingham, NN Northampton, NP Newport, NR Norwich, NW London North West, OL Oldham, OX Oxford, *PA Paisley (PA1-19), PE Peterborough, *PO Portsmouth (mainland), PR Preston, RG Reading, RH Redhill, RM Romford, S Sheffield, SE London South East, SG Stevenage, SK Stockport, SL Slough, SM Sutton, SN Swindon, SO Southampton, SP Salisbury, SR Sunderland, SS Southend on Sea, ST Stoke on Trent, SW London South West, SY Shrewsbury, TA Taunton, TD Galashiels, TF Telford, TN Tonbridge, TS Cleveland, TW Twickenham, UB Southall, W London West, WA Warrington, WC London West Central, WD Watford, WF Wakefield, WN Wigan, WR Worcester, WS Walsall, WV Wolverhampton, YO York.

CHARGEABLE Postcode Areas INCLUDED within this area - CURRENTLY £100 DELIVERY (CABINS)
*DG Dumfries (DG9), *DT Dorchester (DT9-11), *EX Exeter (EX1-16, 24), *FK Falkirk (FK7-13), *G Glasgow (G63, 83, 84), *KY Kirkaldy (KY3-4, 11-12), *SA Swansea (SA1-20, 31-40, 44-48, 72).

Postcode Areas EXCLUDED within this area:
AB Aberdeen, DD Dundee, *DT Dorchester (DT1-8), *EX Exeter (EX17-23, 31-39), *FK Falkirk (FK14-21), IV Inverness, KW Kirkwall, *KY Kirkaldy (KY1-2, 5-10, 13-16), *PA Paisley (PA20-78), PH Perth, PL Plymouth, *PO Isle Of Wight (offshore), *SA Swansea (SA41-43, 61-69, 70-71, 73), TQ Torquay, TR Truro.