Free delivery on ALL purchases

Returns policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

What happens if my item arrives damaged?

Please inspect the order before signing for it. If goods are damaged at the time you receive them please refuse delivery. If you find the goods are damaged when you open the packaging then contact us and arrangements will be made at our cost to get the damaged item to you ASAP.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We can raise an instruction to collect only from the person or business who placed the original order.

The procedure for returns will be as follows:

When you contact us by email at, you will specify the reason for the requested return. If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially request acceptance of replacement parts. If you are having problems with building the product, every assistance will be offered at this point to facilitate completion.

If return is insisted upon, please note that:

We cannot accept the return of goods if an attempt has been made to build the item as it is not in the original condition in which it was delivered.

If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect.

If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, he may refuse to collect.

If after opening the packaging, the reason for return is merely ‘change of mind’, providing the above conditions are met, we will collect the item, but a charge for the outward and return freight will be made plus a contribution to the re-packaging costs.

Return carriage charges will only be waived if the product is proved to be faulty.


If a return is made for faulty goods, which upon inspection by the warehouse are proved not to be faulty, you may incur charges for the collection and repackaging of the goods.

If upon inspection by the warehouse, it is discovered that an attempt has been made to build any returned items and it is deemed to be non-faulty, you may incur charges for any or all of the following, collection, damages and repackaging.

If the item is in such a condition that it has to be scrapped, we will inform you and seek your instructions on disposal. (In this case, no credit will be issued.)

We will advise you of any charges after inspection. These charges will be deducted before any credit is issued.

Our liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

What about my Statutory Cancellation Rights?

Our Customer Satisfaction Guarantee are in addition to your statutory rights. They do not affect any cancellation right you may have under the UK Consumer Protection (Distance Selling) Regulations 2000 (the so-called "Distance Selling Regulations") or any of your other statutory rights.